Frequently Asked Questions

No. We are unable to extend credit to our customers at this time. We accept all major credit cards, Google checkout and PayPal as payment methods.

The answer depends on the quantity, the items and whether you are willing to pay additional shipping charges. Orders to Hawaii and Alaska will be quoted on a case by case basis. Additional shipping charges may total $50-$150. If you need shipping to either Alaska or Hawaii please call the customer service line, so we can better assist you.

APO/FPO orders are shipped via the U.S. Postal Service. Cyberclean will charge actual cost of the freight from the U.S. Post Office to the domestic APO/FPO destination. Please contact customer service to determine any additional freight charges. Tracking information and insurance is not available for APO/FPO orders. Final delivery of the order will be subject to the terms and conditions of APO/FPO services. Please understand that liquid or aerosols may not be shipped to APO/FPO locations. APO orders will take longer, so please allow up to 3 weeks for processing depending on the purchase. Please contact our Customer Service department to find out exact shipping times. To ship to Alaska, Hawaii and Puerto Rico orders must subtotal $500 or more. To ship internationally orders must subtotal $1,000 or more.

For special pricing, including for price matching, you would need to speak with one of our customer service representatives. Sometimes, depending on products and availability we are able to offer discount pricing, but this is on a case-by-case basis. If you do receive a special pricing discount, these quotes are only good for 30 day.

What is the lead time I can expect for my order?
In most cases we ship orders out the next business day. E.G. - if you order on Friday, it will be shipped out on Monday. Most orders are shipped via United Parcel Service and takes 1-3 business days to receive. Please note that some items are special order and may be shipped directly from the manufacturer and will take 5-7 business days to receive.

Cyberclean offers a 30-day return policy on most items. If you wish to return an order you must contact the customer service department to obtain a Return Authorization Number. Typically these RA#’s take 24 hours to be issued. Once we have the information you will be notified of the number as well as an address to return items. Once we receive notification that the warehouse has received your items, and are in re-sellable condition, we will issue a refund. Please note that shipping fees are non-refundable. Vacuum cleaners and Floor Machines are non-returnable.

Not at this time. Our online store is our catalog.

We answer all inquiries quickly between the hours of 9AM to 5PM central time. If you do not get though our phone line during those hours, please leave a message and someone will get back to you within the next 24 hours.

Not at this time. In order to keep our prices the lowest we sell in case and bulk quantities.

We do charge our customers in Illinois tax. Shipments outside of Illinois are not charged tax. If you are a tax exempt organization, and we have a tax exempt certificate on file we will waive taxes as well.

No. We are an online only at this time. You can order products through us 24 hours a day, but we do not have any local stores. Our warehouses are located throughout the country, which ensures quick delivery times, but one cannot physically shop there.

We ship from over 35 U.S. warehouse locations ensuring speedy delivery. We eliminate most of the typical brick and mortar costs that can raise prices. We have over 3,500 brand name products that represent 99.9% of what professional cleaners require to keep their businesses running. Online help in selecting the perfect product for your every need. Easy to use online shopping site makes it simple to get what you need delivered right to your door!

Enter keywords into our search box. Browse by product categories. Or search all products by manufacturer.

If you have questions or are having difficulty finding the right products for your needs, a Cyberclean cleaning specialist will be able to contact you to help. Many times they are available through the online help/chat feature located on each page or by calling us toll free at 866.271.7505.

No. Anyone can order from Cyberclean. While a login name and password are not required to order, we do give you the option to register a login account with us. When logged into your account, you can look up and/or print all past orders. Also for your convenience we will email you tracking information and a comprehensive receipt for your purchase.

You can automatically set up an account when placing your first order with Betty Mills. Additionally you can also sign up via the registration box. In either case, we will email your new login information to you. Once you are logged in, you will be able to view all past orders placed with us.

Currently we charge a flat fee of $4.95 per order. Orders over $250.00 are free. It's that simple.

To protect our customers against credit card fraud, we provide secure online ordering using advanced encryption and industry standard Secure Sockets Layer (SSL) technology. SSL works by scrambling your name, phone number, credit card number and order information so that only your browser and Betty Mills can decipher it. You must have a browser that supports SSL (i.e. Netscape Navigator or Microsoft Internet Explorer) to order from us online.